pbc88 affiliates Privacy Policy

1 Introduction and Scope

pbc88 affiliates is an online entertainment platform offering casino games and sports betting services to users in Bangladesh. This privacy policy ("Policy") describes what information we collect from you while you use our website, mobile application, and related services ("Platform"), and how we process that information.

This policy applies to all registered and unregistered users of our platform. When you access our platform, open an account, place a bet, or use any service, the terms set out in this policy apply to you automatically.

If we make any significant changes to this policy, we will notify you via the email address provided at registration or through a notice on the platform. Continuing to use the platform after an update means you accept the revised policy.

2 What Information We Collect

To maintain a secure and verifiable account on pbc88 affiliates, we need to collect certain personal information. Below is a breakdown of the information collected by category.

2.1 Registration and Identity Information

• Full name (as shown on the National ID card)
• Date of birth (for age verification — confirming 21+)
• Mobile number and email address
• Username and password chosen by the user (stored in encrypted form)
• National ID card or passport number (used in the identity verification process)

2.2 Financial Transaction Information

When you use bKash, Nagad, or Rocket for deposits and withdrawals, we store the transaction date, amount, and associated mobile number. We never collect your mobile banking PIN or password.

2.3 Technical and Usage Information

• IP address and device type
• Browser information and operating system
• Time spent on the platform and pages visited
• Game play history and betting patterns
• Cookies and session tokens (see the section below for details)

2.4 Customer Service Information

When you contact us via live chat or email, we record the content of your messages, complaints, or requests for the purpose of improving our service quality.

3 How We Use Your Information

The information collected is used only for the specific purposes listed below. We never use your information beyond these purposes.

4 Data Storage and Security

pbc88 affiliates uses industry-standard technology to protect your data. All sensitive information stored on our servers is secured through SSL (Secure Sockets Layer) encryption.

4.1 Technical Security Measures

• 256-bit SSL encryption on all connections
• Passwords stored using strong hashing algorithms — never in plain text
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised personnel can view your information

4.2 Data Retention Period

Even after an account is closed, we retain financial transaction records and identity verification information for a defined period. This is required for fraud investigation and applicable legal obligations. Once the retention period ends, data is deleted securely.

5 Sharing Information with Third Parties

pbc88 affiliates does not sell or rent your personal information to any third party. However, limited information may be shared with selected partners in specific circumstances.

5.1 Service Provider Partners

To operate the platform, we work with certain trusted third-party service providers, such as payment processors, game software providers (e.g. Pragmatic Play, Evolution, JILI), and technology support companies. These organisations only receive access to the information needed for their specific role and are required to meet our privacy standards.

5.2 Legal Obligations

In the case of a court order or a lawful request from a government authority, we are required to provide information in accordance with applicable law. In such situations, we will share only the minimum information necessary and will make every effort to keep you informed.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will notify you in advance and the new entity will ensure equivalent protection under this policy.

6 Cookie Policy

Our platform uses different types of cookies that improve your browsing experience and ensure the site functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site — maintaining login sessions and security tokens. These cannot be disabled.
• Functional Cookies: Used to remember your preferences — language selection and display settings.
• Analytics Cookies: Used to understand how the platform is used, which helps improve the quality of the service.
• Security Cookies: Used to detect fraud and multiple accounts.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.

7 Your Rights

You have certain fundamental rights regarding your personal data. pbc88 affiliates respects these rights and supports you in exercising them.

• Right to Access: You can request our support team to tell you what information we hold about you.
• Right to Correction: If your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though limitations may apply where legal or financial record-keeping requirements exist.
• Right to Object to Processing: You can object to marketing communications or certain types of data use.
• Right to Data Portability: You can request a copy of your information in a structured format.

To exercise any of these rights, contact our support team via live chat or email. After proper identity verification, we will respond to your request within a reasonable time. You can also contact us to learn about your rights and options related to Responsible Gaming.

8 Minors and Age Verification

All services on pbc88 affiliates are exclusively for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If a user registers with a false date of birth and this is later proven, the account will be closed immediately and any associated funds will not be returned.

If you become aware that a minor is using our platform, please notify our support team immediately.

9 International Data Transfers

Some game studios and technology partners used on our platform are based outside Bangladesh. As a result, some data may be transferred internationally.

For any such transfer, we ensure that the receiving party provides privacy protection equivalent to or higher than this policy. We follow applicable international data protection standards for all data transfers.

10 Marketing Communications and Consent

During registration, you may choose to give consent to receive our marketing communications. Not giving this consent will have no effect on the management of your account.

10.1 Types of Marketing Communications

• Notifications about new bonuses and promotions
• News about new game additions
• Information about important events and tournaments

10.2 Withdrawing Consent

You can opt out of marketing communications at any time through your account settings or by contacting the support team. Requests to withdraw consent will be actioned within a reasonable time of being received.

11 Policy Changes and Updates

pbc88 affiliates reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Sending a notice to your registered email address
• Notifying you of the update when you log in to the platform
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after a change means you agree to the updated policy. You can also visit our About Us page to learn more about this.

12 Complaints and Contact

If you have any questions or concerns about this privacy policy or the use of your personal data, please contact us. Our support team is available seven days a week, twenty-four hours a day in both Bangla and English.

After a complaint is submitted, we generally provide an initial response within 72 hours. More complex matters may take longer to resolve, but we will keep you regularly updated on progress.